Privacy policy

Who we are

Barkstead is a trading name of Sluiman Commerce, Vrije Zeestraat 33, 1335 VR Almere, Netherlands, registered with the Dutch Chamber of Commerce under number 98357840. We are the data controller for personal data collected through barkstead.com. Contact: info@barkstead.com.

What we collect

Your name, delivery address, email address and phone number if you give it. Your order history and the messages you send us. Payment confirmation from our payment provider; we never see or store your full card number. Technical data such as IP address, browser type, device and the pages you visit, collected through cookies if you accept them.

Why we use it and on what legal basis

To process, deliver and support your order (performance of a contract). To answer your emails and handle returns (legitimate interest and contract). To send order and delivery updates (contract). To send marketing emails only if you opted in, which you can withdraw at any time via the unsubscribe link (consent). To measure and improve our advertising (consent via the cookie banner). To keep accounting records (legal obligation).

Who receives it

Shopify Inc. and its affiliates, which host our shop and process payments through Shopify Payments; data may be processed in the EU, the UK, the US and Canada under standard contractual clauses and the UK International Data Transfer Addendum. Our fulfilment partner and delivery carriers, who receive your name, address and phone number to deliver your parcel. Our email service provider, for order emails and, if you opted in, marketing. Meta Platforms Ireland, for advertising measurement, only if you accept advertising cookies. Our accountant, for tax records. We never sell your data.

International transfers

We are based in the Netherlands. Your data is transferred from the UK to the EU under the UK adequacy regulations. Transfers to other countries are covered by the safeguards named above.

How long we keep it

Order and invoice data for 7 years, as required by Dutch tax law. Marketing data until you unsubscribe. Support emails for 2 years after the last contact. Technical and cookie data up to 26 months.

Your rights

You have the right to access, correct, delete, restrict or port your data, to object to processing based on legitimate interest, and to withdraw consent at any time. Email info@barkstead.com and we respond within one month. You can complain to the UK Information Commissioner's Office (ico.org.uk) or the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

Cookies

Essential cookies make the shop, basket and checkout work and cannot be switched off. Analytics and advertising cookies are set only after you accept them in the cookie banner, and you can change your choice at any time via the cookie settings link in the footer.

Children

Our shop is not aimed at children and we do not knowingly collect data from anyone under 16.

Changes

We update this policy when our practices change. The date of the latest version is shown at the top of the page.