Refund policy
Your right to cancel
You can cancel your order for any reason within 14 days of the day you receive it. This is your right under the Consumer Contracts Regulations 2013 and we do not make it complicated.
How to return
- Email info@barkstead.com within 14 days of receiving your order. Tell us your order number and that you want to return it. You can use the model cancellation form below, but you do not have to.
- We reply with the return address within one working day. Please do not send anything to our registered address in the Netherlands.
- Send the item back within 14 days of telling us. Use a tracked service and keep proof of postage. Return postage is paid by you.
Refunds
We refund the price of the item plus the standard delivery charge you paid, within 14 days of receiving the item back or of you showing us proof of postage, whichever is earlier. The refund goes to the payment method you used.
You may open the packaging and inspect the item as you would in a shop. If an item comes back used, washed or damaged beyond that, we may reduce the refund to reflect the loss in value.
Faulty, damaged or wrong items
If something arrives damaged, faulty or not what you ordered, email us with a photo within 30 days. We send a replacement or refund you in full, including your return postage. Under the Consumer Rights Act 2015 goods must be as described, of satisfactory quality and fit for purpose; nothing in this policy limits those rights.
Model cancellation form
To: Barkstead, a trading name of Sluiman Commerce, Vrije Zeestraat 33, 1335 VR Almere, Netherlands, info@barkstead.com. I hereby give notice that I cancel my contract of sale of the following goods: [description]. Ordered on [date], received on [date]. Name of consumer: [name]. Address of consumer: [address]. Date: [date].